Support

Questions, answered plainly.

The things people ask most about UnPull.

Still need help? Write to support@unpull.app.

Using VoiceOver, larger text, or another accessibility setting? See how UnPull works with each on Accessibility.

Is UnPull free?

It’s free to download, with no account to make. The 90-second pause, Rescue, your steady days and check-ins, and blocking over 47,000 adult sites in Safari are free, and they’ll stay free.

Which sites does UnPull block?

Over 47,000 adult sites, with their subdomains, as soon as you turn UnPull on in Safari, on iPhone, iPad, and Mac. With Premium, Deep Block on the Mac blocks the same sites in every browser and app, iPhone and iPad filter adult sites in every browser through Screen Time, and you can add up to 50 of your own sites, and words.

Which devices does UnPull work on?

iPhone and iPad with iOS or iPadOS 26 or later, and Macs with macOS 26 or later. On Apple Watch, with watchOS 26 or later, UnPull works alongside the iPhone it’s paired with. Talk It Through needs Apple Intelligence: an iPhone 15 Pro or later, or an iPad or Mac with an M1 chip or later.

Does UnPull see the websites I visit?

No. Every site is checked on your device, and UnPull keeps no record of where you go. The privacy policy explains how each part works.

How do I turn on blocking in Safari?

Open Settings, go to Apps → Safari → Extensions, and turn on UnPull and UnPull Pause Page. Then come back to UnPull; Protect shows whether Safari is covered.

Why does Safari warn that the Pause Page could track me?

Safari shows that warning for any extension that can open one page in place of another, which is how the Pause Page takes a blocked site’s place. It describes what such an extension could do, not what UnPull does. Everything happens on your device: the Pause Page checks each address against your lists right there, keeps no record, and sends nothing to any server.

Can I end a lockdown early?

No. A lockdown keeps your blocked apps and sites closed until its time is up, so the urge can pass.

What happens if I slip?

Tap “Had a slip?” on Today. Your steady count begins again and Progress marks the day “Began again.” Your longest stretch, check-ins, and pauses stay.

Is my journal backed up?

It’s left out of device backups, so it stays only on your device. To keep a copy, turn on iCloud in Settings. It’s kept in your private iCloud and comes back on your other devices.

What does UnPull Premium cost?

Its plans and prices are on UnPull’s App Store page and in the app, in your own currency, so they’re always current. The yearly plan begins with a free week.

Can I cancel anytime?

Yes. Plans are billed through your Apple Account, and you can cancel in its subscription settings whenever you like. Your plan lasts to the end of the time you’ve paid for, and what’s free stays free.

How do I erase my data?

In Settings, Erase Reflections and Progress removes your history, including any iCloud copy. Reset UnPull also turns off Protect, the reminder, and App Lock.

Is UnPull a substitute for therapy?

No. UnPull isn’t medical treatment, and it doesn’t diagnose, treat, or promise a recovery timeline. In Settings, Talk to Someone lists a therapist search, the SAMHSA National Helpline (1-800-662-4357), and the 988 Suicide & Crisis Lifeline, and Groups to Join lists recovery groups.